We are committed to
maintaining our customers' privacy. We collect and store
information you share with us (name, address, phone numbers, e-mail address, etc..)
along with information about items you request. All information is kept in a secure
file and is used by us to tailor our communication to you. If you provide us with this
information we will not make it available to other companies who want to tell you about
their products. We do not share, sell or trade e-mail addresses or any specific details
about you or your household . We do not participate in or contribute to cooperative or
shared databases that give other companies access to information.
Returns
Return/Replacement only on defective items and upon
return and confirmation of defect
by Shen Martial Arts. Buyer pays for return shipment. If confirmed, a replacement will
be shipped at the expense of Shen Martial Arts. Refund only if replacement is not
available or at the discretion of Shen Martial Arts.
We will happily accept returned items within 10 days after receipt of your item.
Recipient date is determined using the corresponding shipment status via the shipment
Career. .in all reasonable cases, and a full refund will be credited!
We are committed to providing you, our valued customers,
with the best service possible. Our main goal is to satisfy you and make your online
buying experience as pleasant as
possible.
Our Shipment Policy:
All our shipments are sent via UPS, DHL or FedEx.
Your order will be shipped out within 4 business days from the time of your purchase.
Overnight delivery is also available for an additional charge. Please note special
orders and rare cases may take longer to ship.
International and Global orders:
Please call 760.586.9384 or 1-800-925-3043 for shipping information.
Copyright Policy:
All pictures on this web site are copy-righted pictures
and belong to their respected owners: Shen Martial Arts and ShaBruCha Graphics. Any
duplications, copying, or manipulated copies will be in violation of copyright
infringement laws.
Secure Ordering
The security of your information, transactions, and money is our top priority.
We use PayPal and PayPal automatically encrypts your confidential information in transit
from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an
encryption key length of 128-bits (the highest level commercially available). Before
you even register or log in to their site, the server checks that you're using an
approved browser - one that uses SSL 3.0 or higher.
Once your information reaches them, it resides on a server that is heavily guarded both
physically and electronically. These servers sit behind an electronic firewall and are
not directly connected to the internet, so your private information is available only
to authorized computers.
What is a secure browser?
Browsers that support the SSL encryption technology are
called secure browsers. Most Netscape Navigator (version 1.2 and later) and Microsoft
Internet Explorer browsers (version 3.0 and later) are secure. Your browser will
automatically enter the secure mode when you make purchases with
Shenmartialarts.com.
In Netscape browsers, a key appears in the lower left hand
corner to indicate the current security mode. When the key appears unbroken
, data sent between your browser and the Web site is secure; if
the key appears broken 
, the data
is being sent unencrypted.
In Microsoft browsers, a lock
appears in the lower right hand status bar during a secure session. No lock is
visible during normal unencrypted sessions.
What is a secure server?
A secure server communicates to the secure
browser. You can tell if the
website is a secure browser by the web address. Most websites have a web address
such as http://www.yahoo.com a secure server will have a web address,
such as: https://www.yahoo.com. Please note the "S" after the
http. (this indicates a secure server)
Why do I get security warning messages?
Most secure browsers will warn users when their
browser leaves the secure mode of operation. At the Living and Raw Foods Marketplace, it
is normal for this to occur. Typical instances are:
- following a purchase
- after viewing the order form
- after adding an item to the shopping cart
If the warning options have been turned off in your
browser, you may not see these messages. However, the Shen Martial Arts
always ensures that your information is safely handled.
