Q.   Do you accept orders by telephone.

A.   Yes. We accept major credit cards over the phone. You can contact us at our toll free order line: 1-800-925-3043 to place your order.

Q.   Do you offer shipping discounts for multiple item orders?

A.   Yes. Our shopping cart is programed to automatically apply shipping discounts on orders of more than one item.

Q.   What are your hours of operation?

A.   Our website is functional 24 hours a day, 7 days a week. For customer support, you can contact us Monday through Friday from 9:00am to 6:30pm and Saturdays from 10:00am to 4:00pm (pacific standard time). We are closed on Sundays. Please feel free to leave voice messages at any time and we will return your call as soon as possible.

Q.   Do you take special orders?

A.   Yes. If there is something you are looking for and cannot find it on our website, please be sure to email us at shenmartialarts@cox.net. We will reply with a price quote and availability.

Q.   Do you ship to countries outside of the United States?

A.   We ship worldwide. International customers are welcome and we are happy to service you. We cannot however, be responsible for country specific customs regulations, duties, product entry acceptance etc. We ship worldwide and seldom encounter any difficulties, however, these can occur due to ever changing country specific customs regulations.

Q.   Do You Have A Physical Store or Showroom?

A.   Yes. Our new showroom is at 3830 Oceanic Dr., Suite 407, Oceanside, California 92056. Our showroom telephone number is 760-305-7606, fax #: 760-305-7836 and our toll free order line is 866-435-3175. showroom hours of operation are 12:00pm - 6:30pm M-F and 10:00am - 2:00pm on Saturdays. We are closed on Sundays and on days of special events such as exhibitions or tournaments that we participate in. Come by and see us!